OpenAI and ServiceNow expand their partnership to connect ServiceNow workflows with ChatGPT and Codex

OpenAI says it is expanding the partnership it announced with ServiceNow in January, to bring OpenAI models and agents into ServiceNow products and ServiceNow workflows into ChatGPT and Codex.

• ChatGPT integration: customers connect ChatGPT to their own ServiceNow instance and choose which capabilities to expose. ServiceNow's Action Fabric applies existing business rules and permissions. OpenAI's example: an IT team member finds similar incidents, assesses the risk of a change and updates a ServiceNow record without leaving ChatGPT. ServiceNow is also previewing interactive experiences inside ChatGPT, such as reviewing linked alerts and assigning a team.
• Planned ServiceNow products: a Codex integration in AI Workflow Factory, with OpenAI models powering Build Agent and Autonomous Engineer; a joint security solution that combines OpenAI's cybersecurity capabilities with ServiceNow's asset and identity context; and a voice experience in the Super Intelligence Control Tower.
• Internal use: ServiceNow plans to give all its employees ChatGPT Work and Codex, and OpenAI says it uses ServiceNow workflows in its own operations.

Availability, per OpenAI: the ServiceNow MCP plugin is in the OpenAI marketplace now, with enhanced capabilities expected by the end of 2026. Voice is expected in the first quarter of 2027. The security capabilities are expected to enter early access in January 2027 and reach general availability in the second quarter of 2027. Codex in AI Workflow Factory is expected in 2027.